Front Desk Guest Experience Agent

Sonesta International Hotels; Milpitas (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 公司匹配

401(k) Retirement Plan with Company M"

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Guest Services Agent in Milpitas, CA. You will be the first point of contact for guests, handling check-ins, reservations, and information about services while maintaining standards and security.

The role supports front desk operations and the Operations Manager to ensure guest satisfaction. Ideal candidates have 1 year hotel or retail customer service experience, fluent English, and proficiency with basic computing tools.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe certification may be required; TIPS certification may be required.
• Valid driver’s license required.

Responsibilities

• Register guests, issue room keys, provide information on hotel services and location; answer phones promptly and courteously.
• Process cash and credit card transactions and maintain security of guest information.
• Routinely book reservations, manage cancellations and upsell rooms when appropriate.
• Support front desk operations and assist the Operations Manager as needed.
• Follow safety standards and ensure guest requests are fulfilled.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

Sonesta International Hotels is seeking a Guest Services Agent in Milpitas, CA. You will be the first point of contact for guests, handling check-ins, reservations, and information about services while maintaining standards and security.

The role supports front desk operations and the Operations Manager to ensure guest satisfaction. Ideal candidates have 1 year hotel or retail customer service experience, fluent English, and proficiency with basic computing tools.