Guest Services Lead — Front Desk at a Top Hotel

Sonesta Hotels International Corporation in; Milpitas (CA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 2%

Paid Vacation & Sick Time

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is hiring a Guest Services Agent in Milpitas to manage front desk duties, guest relations, and reservations during shifts. You will handle cash and credit transactions, assist guests with services, and ensure security of guest information in line with Sonesta standards.

The role requires a High School diploma, 1 year hotel or retail experience, and fluent English. Certifications such as ServSafe/TIPS and a valid driver’s license are preferred.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe certification required.
• TIPS certification may be required.
• Valid driver’s license required.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including posting charges and preparing deposits.
• Maintain the security of cash, transactions, and guest information.
• May book guest reservations for individuals or groups; process cancellations and information updates; upsell rooms where possible.
• Follow seasonal demand reservation strategy as communicated by hotel management.
• Promote teamwork and quality service through daily communication with other shifts and management.
• Serve the shoppe and the pour, following local alcohol service laws.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with health, safety, and alcohol service laws.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Math skills

Teamwork

Education

High School diploma or equivalent

ServSafe certification

TIPS certification

Driver’s license

Tools

Microsoft Office

Opera systems

Job description

Sonesta International Hotels is hiring a Guest Services Agent in Milpitas to manage front desk duties, guest relations, and reservations during shifts. You will handle cash and credit transactions, assist guests with services, and ensure security of guest information in line with Sonesta standards.

The role requires a High School diploma, 1 year hotel or retail experience, and fluent English. Certifications such as ServSafe/TIPS and a valid driver’s license are preferred.