Guest Services Specialist — Front Desk (Hotel)

Sonesta; Milpitas (CA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company  |

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term  |

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta Milpitas is seeking a Guest Services Agent to greet guests, register arrivals, answer calls, and manage payments at the front desk. You will help with reservations, upselling, and coordinating with shifts to ensure smooth service.

The role requires a high school diploma, strong English, and professional communication. You’ll work mornings/evenings, weekends, and holidays, with competitive hourly pay and benefits.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience or retail customer service preferred.
• Background in extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills including basic math, budgeting, profit/loss concepts, percentages.
• Problem solving, reasoning, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe certification may be required.
• TIPS certification may be required.
• Valid driver’s license required.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services and room locations.
• Answer phones in a prompt and courteous manner.
• Process cash and credit card transactions following procedures.
• Maintain security of cash, credit card transactions, and guest information.
• May book guest reservations and manage cancellations or changes.
• Upsell rooms to maximize revenue.
• Follow seasonal reservation strategy for pricing.
• Coordinate with other shifts and departments to ensure service quality.
• Service the shoppe and the pour and ensure guest needs are met.
• Comply with health, safety, and alcohol service laws.
• Issue and manage guest safe-deposit boxes.
• Perform other duties as assigned.

Skills

Fluent English

Communication skills

Problem solving

Organizational skills

Training abilities

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

Sonesta Milpitas is seeking a Guest Services Agent to greet guests, register arrivals, answer calls, and manage payments at the front desk. You will help with reservations, upselling, and coordinating with shifts to ensure smooth service.

The role requires a high school diploma, strong English, and professional communication. You’ll work mornings/evenings, weekends, and holidays, with competitive hourly pay and benefits.