Guest Experience Specialist — Front Desk

Sonesta International Hotels; Milpitas (CA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Vacation & Sick Time

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Guest Services Agent to be the first point of contact for guests at the Milpitas property. You will register guests, answer phones, and provide information about services while upholding Sonesta’s standards of hospitality.

The role requires handling cash and credit transactions, ensuring security and accuracy, and assisting with reservations. You will work mornings, evenings, weekends, and holidays, with ServSafe and possibly TIPS certifications

Qualifications

• High School diploma or equivalent required.
• One year of hotel or retail customer service preferred.
• English fluency; other languages beneficial.

Responsibilities

• Register guests and issue room keys; answer phones promptly and courteously.
• Process cash and card transactions following procedures and balance cash drawer.
• Maintain security of transactions and guest information per procedures.
• Assist with guest reservations and up-sell rooms to maximize revenue.
• Coordinate with shifts and departments to ensure smooth guest service.

Skills

Customer service

Front desk

Cash handling

Communication

Teamwork

English fluency

Multi-tasking

Education

High School Diploma

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels is seeking a Guest Services Agent to be the first point of contact for guests at the Milpitas property. You will register guests, answer phones, and provide information about services while upholding Sonesta’s standards of hospitality.

The role requires handling cash and credit transactions, ensuring security and accuracy, and assisting with reservations. You will work mornings, evenings, weekends, and holidays, with ServSafe and possibly TIPS certifications