Hotel Front Desk — Guest Services Pro

Sonesta Hotels International Corporation; Milpitas (CA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with COmp

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is hiring a Guest Services Agent in Milpitas to welcome guests, register arrivals, and handle front desk operations. You will answer calls, process payments, and assist with reservations while maintaining brand standards and guest satisfaction.

The role requires strong English, good communication, and a professional demeanor. You’ll work mornings/evenings/weekends and contribute to a friendly, service-oriented hotel team with opportunities for growth.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe certification may be required.
• TIPS certification may be required.
• Valid driver’s license required.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Process cash and credit card transactions; post charges and prepare deposits.
• Maintain the security of cash, transactions, and guest information.
• Routinely book reservations and handle cancellations or changes; up-sell rooms when possible.
• Follow seasonal reservation strategies on pricing and length of stay.
• Promote teamwork and quality service across shifts and departments.
• Service the shoppe and the pour, following local alcohol laws.
• Fulfill guest special requests and ensure delivery of services.
• Issue, control and release guest safety deposit boxes.

Skills

Customer service

Cash handling

Phone etiquette

Office software

Opera system

English proficiency

Education

High School diploma

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels is hiring a Guest Services Agent in Milpitas to welcome guests, register arrivals, and handle front desk operations. You will answer calls, process payments, and assist with reservations while maintaining brand standards and guest satisfaction.

The role requires strong English, good communication, and a professional demeanor. You’ll work mornings/evenings/weekends and contribute to a friendly, service-oriented hotel team with opportunities for growth.