Part-Time Front Desk & Customer Care Specialist

Amplifon; Town of Somers (NY); Vor Ort; USD 23.000 - 28.000; Teilzeit

Benefits dieser Stelle

Standard Schedule: 9AM‑5PM

Part-Time hours (22–28/wk)

Compensation: $17/hour + monthly bonus

Training and development

Career growth opportunities

Retirement options

Paid time off

Paid holidays

Zusammenfassung

Miracle-Ear in New York (Town of Somers) is seeking a Front Office Associate to be the first contact for customers, delivering friendly, professional service in person and over the phone. You will handle scheduling, payments, and patient records while supporting hearing care professionals.

This part-time role offers a standard 9AM-5PM schedule (Mon-Fri), $17/hour with a monthly bonus, and opportunities for training and career growth.

Qualifikationen

• Experience in administrative, front office, or patient care coordination roles.
• Direct customer support background.
• Comfort with inbound and outbound calling.
• Strong appointment scheduling and phone etiquette.

Aufgaben

• Manage the customer journey as the first point of contact, setting expectations and delivering a quality experience.
• Schedule, screen, and confirm new appointments via calls.
• Provide resolutions to customer concerns and questions.
• Communicate all relevant information to the Hearing Care Professional.
• Collect and record customer payments and maintain office records.
• Inform customers about hearing care accessory options and handle walk-ins.
• Support promotions and marketing initiatives; assist with hearing aid maintenance and repairs.

Kenntnisse

Administrative background

Front office

Customer support

Appointment scheduling

Phone etiquette

Jobbeschreibung

Miracle-Ear in New York (Town of Somers) is seeking a Front Office Associate to be the first contact for customers, delivering friendly, professional service in person and over the phone. You will handle scheduling, payments, and patient records while supporting hearing care professionals.

This part-time role offers a standard 9AM-5PM schedule (Mon-Fri), $17/hour with a monthly bonus, and opportunities for training and career growth.