Part-Time Floor Leader: Lead Sales & Customer Experience

Lush; Paramus (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Lush Paramus is hiring a Floor Leader to support the Store Management Team in delivering exceptional customer experiences, driving sales, and maintaining daily store operations.

You will lead a team on the shop floor, coach staff, and model excellent customer service while upholding Lush brand values, ethical commitments, and vibrant product knowledge. This role emphasizes teamwork, coaching, and store-wide excellence.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• A fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Drive sales using StoreForce dashboard results and coach the sales team.
• Lead on the shop floor to deliver a world-class customer experience.
• Educate customers on Lush brand values and ethical practices.
• Increase product knowledge and provide informed recommendations to customers.
• Train Sales Ambassadors and peers to improve performance and skills.

Skills

Customer service

Sales coaching

Cash handling

Supervisory experience

Team leadership

Skincare passion

Flexible schedule

Job description

Lush Paramus is hiring a Floor Leader to support the Store Management Team in delivering exceptional customer experiences, driving sales, and maintaining daily store operations.

You will lead a team on the shop floor, coach staff, and model excellent customer service while upholding Lush brand values, ethical commitments, and vibrant product knowledge. This role emphasizes teamwork, coaching, and store-wide excellence.