Part-Time Floor Leader: Inspire Sales & Customer Experience

Internal Job Board; Santa Clara (CA); On-site; USD 32,000 - 34,000; Part time

Job summary

Lush Cosmetics North America is seeking a Part-Time Floor Leader at Westfield Valley Fair to guide a sales team, drive results, and uphold exceptional customer experiences on the shop floor.

You will lead training, coach ambassadors, and ensure brand values like cruelty-free cosmetics and ethical sourcing are reflected in daily operations. This role emphasizes teamwork, DEIB, and operational excellence.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• A fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Drive sales through coaching and adjust shop floor to meet goals.
• Deliver world-class customer experience on the shop floor, including product demonstrations.
• Educate customers on Lush values and ethical practices.
• Increase product knowledge and make informed product recommendations.
• Train sales ambassadors and coach peers to raise performance and elevate skills.
• Maintain cash handling and manage opening/closing procedures; ensure security.

Skills

Customer service

Sales

Cash handling

Opening/closing procedures

Supervisory coaching

Problem solving

Fast-paced environment

Skincare passion

Flexible schedule

StoreForce dashboard

Tools

StoreForce dashboard

Job description

Lush Cosmetics North America is seeking a Part-Time Floor Leader at Westfield Valley Fair to guide a sales team, drive results, and uphold exceptional customer experiences on the shop floor.

You will lead training, coach ambassadors, and ensure brand values like cruelty-free cosmetics and ethical sourcing are reflected in daily operations. This role emphasizes teamwork, DEIB, and operational excellence.