Part-Time Field Services Agent: Customer Care & Dispatch

Joinimagine; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discount Program

Job summary

DHL Express is hiring in the United States for a Service Center role that focuses on customer service, billing support and shipment processing. The position supports dispatch, tracking and daily operational tasks with a emphasis on accuracy and timely communication.

The role requires a high school diploma, prior customer service experience, strong communication skills, and the ability to pass FAA, TSA and CBP background checks to obtain a SIDA badge. Bilingual Spanish is a plus.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.
• Bi-lingual (Spanish) a plus.

Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills

Customer service

Communication

Microsoft Office

Bi-lingual (Spanish)

Background checks

Education

High School Diploma or Equivalent

Job description

DHL Express is hiring in the United States for a Service Center role that focuses on customer service, billing support and shipment processing. The position supports dispatch, tracking and daily operational tasks with a emphasis on accuracy and timely communication.

The role requires a high school diploma, prior customer service experience, strong communication skills, and the ability to pass FAA, TSA and CBP background checks to obtain a SIDA badge. Bilingual Spanish is a plus.