Operations & Customer Service Agent

DHL Express; Carrollton (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401K with company match

Medical, dental, vision benefits

Tuition reimbursement

Generous paid time off

Paid leave

Employee discount program

Employee assistance & Work Life

Job summary

DHL Express is seeking a Service Agent to provide operational support at the service center, ensuring timely pick-up and delivery handling for shipments. The role supports customers, resolves issues, and assists with documentation and processes to maintain efficient service.

Ideal candidates have a high school education, customer service experience, and strong communication skills. A background in security checks may be required to obtain necessary clearances for the role, and the position

Qualifications

• High School Degree or Equivalent required.
• Experience in customer service or related field preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Provide customer service, sales and operational support at the Service Center.
• Answer phones and greet visitors.
• Resolve billing problems related to the Service Center.
• Research shipment tracking requests and resolve misplaced shipments.

Skills

Customer service

Communication skills

Background checks

Education

High School Degree or Equivalent

Tools

Outlook

Excel

Word

Job description

DHL Express is seeking a Service Agent to provide operational support at the service center, ensuring timely pick-up and delivery handling for shipments. The role supports customers, resolves issues, and assists with documentation and processes to maintain efficient service.

Ideal candidates have a high school education, customer service experience, and strong communication skills. A background in security checks may be required to obtain necessary clearances for the role, and the position