Field Services & Operations Agent

DHL Express; North Charleston (SC); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discounts

EAP & Work Life Program

Training opportunities

Job summary

DHL Express is hiring a Service Agent to provide customer service, sales and operational support at the service center. The role ensures efficient handling of shipments, accurate documentation, and timely communication with customers while maintaining safety and security standards.

Responsibilities include answering phones, resolving billing issues, tracking shipments, and coordinating daily pickup schedules.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Strong communication

Safety awareness

Multitasking

Education

High School Degree or Equivalent

Tools

Microsoft Office

Job description

DHL Express is hiring a Service Agent to provide customer service, sales and operational support at the service center. The role ensures efficient handling of shipments, accurate documentation, and timely communication with customers while maintaining safety and security standards.

Responsibilities include answering phones, resolving billing issues, tracking shipments, and coordinating daily pickup schedules.