Service Center Specialist: Customer & Ops Support

DHL Express (USA), Inc.; Denver (CO); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work LifeProgram

Outstanding training opportunities

Job summary

DHL Express (USA), Inc. is hiring a Service Agent at our service center.

This role provides operational management and support to ensure efficient pick-up and delivery handling of customer materials and shipments, while adhering to safety, security, and company policies. Key responsibilities include delivering customer service, answering phones and greeting visitors, resolving billing issues, tracking shipments, coordinating with Sales/Service, and assisting with procedures such as sorting,

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills

Customer service

Communication skills

Microsoft Office

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

DHL Express (USA), Inc. is hiring a Service Agent at our service center.

This role provides operational management and support to ensure efficient pick-up and delivery handling of customer materials and shipments, while adhering to safety, security, and company policies. Key responsibilities include delivering customer service, answering phones and greeting visitors, resolving billing issues, tracking shipments, coordinating with Sales/Service, and assisting with procedures such as sorting,