Courier & Dispatch Specialist - Customer Service

DHL Express; Norwalk (CT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discount

Job summary

DHL Express is seeking a Service Center team member in Norwalk, CT to provide customer service, sales and operational support. You will answer phones, greet visitors, and resolve billing issues while coordinating shipment tracking and daily pick-ups. FAA/TSA/CBP background checks are required for SIDA badge eligibility.

The role involves handling shipments, documentation, and over-the-counter payments with attention to compliance and customer satisfaction.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication skills

Microsoft Office

Teamwork

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

DHL Express is seeking a Service Center team member in Norwalk, CT to provide customer service, sales and operational support. You will answer phones, greet visitors, and resolve billing issues while coordinating shipment tracking and daily pick-ups. FAA/TSA/CBP background checks are required for SIDA badge eligibility.

The role involves handling shipments, documentation, and over-the-counter payments with attention to compliance and customer satisfaction.