Part-Time Field IT Support Technician — Hardware Repairs

Gr8ttek, LLC; Laurel (MD); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

Pay per call

Certification training

Job summary

Gr8ttek, LLC is seeking a part-time Field Specialist in Maryland to perform hardware-focused break-fix services and support for client equipment. You will troubleshoot and repair in the field, communicate effectively, and manage service calls from start to finish.

The role requires 1–2 years of relevant experience, a technical school certification, reliable transportation, and the ability to lift up to 50 lbs. Certification training opportunities are provided at no cost.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive to client locations and lift up to 50 lbs.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Demonstrate excellent customer service skills.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks for each call.
• Be responsible for control and return of assets and inventory.
• Perform other duties as needed to meet business needs.
• May provide guidance to colleagues.

Skills

Customer service

Communication

Troubleshooting

Field service

Equipment handling

Education

Technical school certification

Tools

Repair tools

Job description

Gr8ttek, LLC is seeking a part-time Field Specialist in Maryland to perform hardware-focused break-fix services and support for client equipment. You will troubleshoot and repair in the field, communicate effectively, and manage service calls from start to finish.

The role requires 1–2 years of relevant experience, a technical school certification, reliable transportation, and the ability to lift up to 50 lbs. Certification training opportunities are provided at no cost.