Field Hardware Support Technician Part-Time Break-Fix Pro

Gr8ttek, LLC; Madison (AL); On-site; USD 55,000 - 69,000; Part time

Job summary

Gr8ttek, LLC is seeking a part-time Field Specialist in the United States to join its Infrastructure Delivery team. The role performs hardware break-fix services at client sites, requiring troubleshoot and repair skills per guidelines.

You will report to the Territory Supervisor and may travel to client locations with a basic repair toolkit. Responsibilities include managing service calls, assets, and inventory, delivering strong customer service, and assisting teammates as needed.

Qualifications

• Technical school certification or equivalent.
• 1–2 years of relevant experience.
• Ability to drive to client locations.
• Own a basic repair tool kit.
• Valid driver's license and reliable transportation.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service.
• Accept and dispatch service calls assigned.
• Complete all administrative tasks for each call.
• Manage control and return of assets and inventory.
• May provide guidance to colleagues.
• Perform other duties as needed.

Skills

Customer service

Troubleshooting

Communication

Field support

Hardware repair

Education

Technical school certification or equivalent

Job description

Gr8ttek, LLC is seeking a part-time Field Specialist in the United States to join its Infrastructure Delivery team. The role performs hardware break-fix services at client sites, requiring troubleshoot and repair skills per guidelines.

You will report to the Territory Supervisor and may travel to client locations with a basic repair toolkit. Responsibilities include managing service calls, assets, and inventory, delivering strong customer service, and assisting teammates as needed.