Part-Time Experience Coordinator — Hospitality & Members

Serendipity Labs; Town of Middleton (WI); Sur place; USD 21 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive hourly rate

Paid sick leave

Bonus up to $500 per quarter

401K through TriNet & Empower

Employee Assistance Program (EAP)

Commuter Benefits

Staff Discounts

Paid time off

Tuition reimbursement

Employee referral program

Résumé du poste

Serendipity Labs is seeking an Experience Coordinator to deliver high-level, friendly customer service to our members and guests. You will greet visitors, handle requests, and help maintain a polished, welcoming environment across reception, meeting rooms, and common areas.

You will assist in planning and executing events, supporting catering and setup, and contributing to member engagement and local marketing activities. Strong org skills and hospitality background are essential.

Qualifications

• Minimum 1 year of hospitality experience.
• Excellent customer service and professional demeanor.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office tools.
• Ability to work independently and take direction.

Responsabilités

• Provide warm, professional welcome at reception.
• Handle phone and in-person requests for assistance.
• Stock and maintain lab areas and meet brand standards.
• Open/close lab location and support events setup.
• Assist in delivering meetings and events, including setup and cleanup.
• Engage with members and the local community to build a positive vibe.
• Update member info in billing software and know other Lab locations.

Connaissances

Customer service

Hospitality

Organization

Communication

Event planning

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Word

Excel

Outlook

Description du poste

Serendipity Labs is seeking an Experience Coordinator to deliver high-level, friendly customer service to our members and guests. You will greet visitors, handle requests, and help maintain a polished, welcoming environment across reception, meeting rooms, and common areas.

You will assist in planning and executing events, supporting catering and setup, and contributing to member engagement and local marketing activities. Strong org skills and hospitality background are essential.