Experience Concierge & Events Coordinator

Serendipity Labs; Overland Park (KS); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid sick leave

Bonus potential up to $500 per quarter

Medical, Dental, Vision benefits (80%+

401K

Parental Leave

Educational Assistance

Employee Referral Program

Commuter Benefits

Flexible Spa

Job summary

Serendipity Labs is seeking an Experience Coordinator to warmly welcome guests, manage requests, and support daily operations across our lab locations. You will help maintain a professional environment, assist with events, and contribute to delivering exceptional member experiences.

The role emphasizes hospitality, attention to detail, teamwork, and proactive service to ensure members and guests have outstanding experiences daily.

Qualifications

• High school diploma or equivalent required.
• Experience delivering high levels of hospitality and customer service.
• Strong organizational and communication skills; ability to multitask.

Responsibilities

• Greet visitors and users at reception with warm, professional demeanor.
• Handle phone and in-person requests for assistance.
• Maintain lab appearance and supply areas; assist in events and catering setup.
• Support in delivering meetings and events, including setup and teardown.

Skills

Hospitality

Customer service

Organizational skills

Communication

Attention to detail

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Serendipity Labs is seeking an Experience Coordinator to warmly welcome guests, manage requests, and support daily operations across our lab locations. You will help maintain a professional environment, assist with events, and contribute to delivering exceptional member experiences.

The role emphasizes hospitality, attention to detail, teamwork, and proactive service to ensure members and guests have outstanding experiences daily.