Member Experience & Events Coordinator

Serendipity Labs; Plano (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly rate

Paid sick leave

Quarterly bonus

Health coverage 80%

FSA/HSA plan

Parental leave

401K

EAP

Commuter benefits

Paid time off

Education assistance

Descripción de la vacante

Serendipity Labs in Plano, TX is seeking an Experience Coordinator to deliver exceptional customer service to members and guests, manage front-desk operations, and help create a welcoming, high-energy environment. You will handle receptions, phone and in-person requests, support event setup, and contribute to local community engagement while upholding brand standards and a hospitality-driven culture.

The role requires strong communication, organization, and a proactive attitude, with

Formación

• Requirements: Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
• Support and interact with members, visitors and lab staff.
• Hearing – Ability to receive detailed information through oral and telephone communication.
• Talking – Clearly expresses ideas by means of spoken word.
• Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision).
• Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting.

Responsabilidades

• Providing a warm and professional welcome to visitors and users of the lab at reception.
• Effectively handling phone and in person requests for assistance.
• A keen attention to detail to anticipate Member needs.
• Opening and closing the lab location so that its ready for business and meeting our brand standards.
• Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas.
• Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members.
• Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up.
• Creating a community through contributions to member events and fostering ways to engage members and the local community.
• Generating interest in the lab by assisting with certain local marketing activities.
• Knowing the Lab’s Members to ensure the best possible handling of requests, visitors, and service requirements.
• Updating, charging, and maintaining accurate member information in billing software.
• Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion.
• Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable)

Descripción del empleo

Serendipity Labs in Plano, TX is seeking an Experience Coordinator to deliver exceptional customer service to members and guests, manage front-desk operations, and help create a welcoming, high-energy environment. You will handle receptions, phone and in-person requests, support event setup, and contribute to local community engagement while upholding brand standards and a hospitality-driven culture.

The role requires strong communication, organization, and a proactive attitude, with