Part-Time Enrollment & Admin Specialist – Community Services

Holyoke Community College; Holyoke (MA); On-site; USD 32,000 - 44,000; Part time

Job summary

Holyoke Community College in Holyoke, MA seeks a Part-Time Non-Benefitted Enrollment Services Specialist to assist students, staff, and the public with non-credit course registrations and inquiries. The role handles payments, refunds, and Banner updates, serving as a key point of contact across multiple channels.

The position requires strong organizational and communication skills, experience with online learning, and the ability to work in a fast-paced environment.

Qualifications

• Minimum of two years of related experience or equivalent part-time experience in office work.
• Experience with online learning.
• Computer proficiency with Microsoft Office programs, such as Word and Excel and other programs as needed.
• Ability to work in a fast-paced, high-volume office.
• Excellent communication and organizational skills.
• Ability to plan, prioritize, and coordinate event logistics.
• Ability to work effectively with a diverse faculty, staff and student body.

Responsibilities

• Coordinates, plans and organizes the registration process for non-credit course offerings.
• Field incoming calls regarding non-credit offerings and provide excellent customer service via phone, email and in person.
• Implement procedures, safeguards, processes and deposits funds (non-credit course payments).
• Organize faculty files and ongoing updating of files including current syllabi and course descriptions in Banner system.
• Oversee all Community Services non-credit registrations and communications; handle all correspondence.
• Update Banner with upcoming semester programming and assign course prefix designations and CRN numbers.
• Backup to updating, balancing and tracking Community Services payments and refunds in Banner; submit daily fiscal reports to Bursar’s Office.
• Monitor enrollment for all non-credit courses and provide reports to the Executive Director.
• Audit Crystal reports detailing revenue, class enrollments, withdrawals and refunds for accuracy.
• Contact instructors for future available dates for upcoming semester.
• Proofread drafts of the semester course bulletin.
• Maintain database of non-credit instructor information; generate contracts and purchase orders.
• Coordinate classroom assignment requests for Kittredge Center and other facilities.
• Coordinate and oversee Summer Youth programming and operations.
• Perform special projects and related responsibilities as requested.

Skills

Office experience

Online learning experience

MS Office

Communication skills

Organization skills

Event coordination

Diversity & teamwork

Education

Associate’s Degree

Tools

Banner

Job description

Holyoke Community College in Holyoke, MA seeks a Part-Time Non-Benefitted Enrollment Services Specialist to assist students, staff, and the public with non-credit course registrations and inquiries. The role handles payments, refunds, and Banner updates, serving as a key point of contact across multiple channels.

The position requires strong organizational and communication skills, experience with online learning, and the ability to work in a fast-paced environment.