Non-Credit Registration & Community Programs Assistant

Holyoke-Community-College; Holyoke (MA); On-site; USD 32,000 - 44,000; Part time

Job summary

Holyoke Community College is seeking a part-time Enrollment Services Assistant to support non-credit registration, payments and inquiries. You will process registrations, update Banner records, and assist with scheduling and reporting. The role requires strong communication, organization and the ability to work in a fast-paced office.

Hours: Up to 18.5 hours per week. Hourly rate: $27.59. No benefits. Prior experience with Banner and online learning preferred.

Qualifications

• Two years of related office experience or equivalent part-time work.
• Experience with online learning systems.
• Proficient in Microsoft Office (Word, Excel) and related programs.
• Ability to perform in a fast-paced, high-volume office.
• Excellent communication and organizational skills.
• Ability to plan, prioritize and coordinate event logistics.
• Ability to work effectively with a diverse community.

Responsibilities

• Coordinate and organize the registration process for non-credit offerings.
• Handle inquiries by phone, email and in person with strong customer service.
• Process payments and refunds for non-credit courses.
• Maintain faculty files, syllabi and course descriptions in Banner.
• Oversee registrations and communications for non-credit programs (VESi, ed2go, MindEdge).
• Update Banner with semester programming; assign course prefixes and CRNs.
• Balance and track Community Services payments in Banner; submit daily fiscal reports.
• Monitor enrollment and generate reports for leadership.
• Audit revenue and enrollment data in Crystal reports.
• Coordinate instructor dates, proofs and draft course bulletins.
• Maintain instructor database; generate contracts and purchase orders.
• Coordinate classroom space requests and oversee youth programming.
• Perform special projects as requested.

Job description

Holyoke Community College is seeking a part-time Enrollment Services Assistant to support non-credit registration, payments and inquiries. You will process registrations, update Banner records, and assist with scheduling and reporting. The role requires strong communication, organization and the ability to work in a fast-paced office.

Hours: Up to 18.5 hours per week. Hourly rate: $27.59. No benefits. Prior experience with Banner and online learning preferred.