Student Accounts Manager - Billing, Refunds and Compliance

Holyoke-Community-College; Holyoke (MA); On-site; USD 77,000 - 85,000; Full time

Job summary

Holyoke Community College seeks an Assistant Bursar to lead the Student Account Services Office, oversee student billings and refunds, and participate in refund audits. This role supports the Bursar, represents the office on committees, and ensures smooth accounting operations across the College.

The successful candidate will manage staff, collaborate with Financial Aid and IT, implement streamlined processes, and be available for evenings and weekends during peak periods.

Qualifications

• Bachelor's degree in Accounting, Business Administration, Finance or closely related field.
• Three to Five years of full-time professional experience in student billing or accounting.
• Three years of direct supervisory experience directing and coordinating the work of others.

Responsibilities

• Assists in safeguarding, processing, and depositing all college funds, including student tuition payments.
• Bills tuition and fees for all credit and non-credit courses.
• Oversees student billings, refunds, and related reporting.
• Coordinates with Financial Aid Office and IT for online payments and billing systems.
• Supervises and evaluates Student Account Services staff including Federal Work-Study.
• Ensures accuracy of billing, account balances, and reporting for audits.

Skills

Analytical skills

Organizational skills

Written and oral communication

Customer service orientation

Collaboration with offices

Education

Bachelor's degree in Accounting, Business Administration, Finance

Tools

Ellucian Banner

TouchNet Cashiering

Payment Gateway

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Job description

Holyoke Community College seeks an Assistant Bursar to lead the Student Account Services Office, oversee student billings and refunds, and participate in refund audits. This role supports the Bursar, represents the office on committees, and ensures smooth accounting operations across the College.

The successful candidate will manage staff, collaborate with Financial Aid and IT, implement streamlined processes, and be available for evenings and weekends during peak periods.