Part-Time Enrollment Services Call Center Representative

State-of-South-Carolina; South Carolina; In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

State-of-South-Carolina is seeking a temporary, part-time Admissions Assistant to provide customer service, handle inquiries, and schedule advising appointments.

Responsibilities include answering calls, using the Banner system to access student information, and referring complex questions to Admissions staff while maintaining strict confidentiality of records.

Competenze

• High School Diploma.
• Customer service and/or Call Center experience.
• Preferred candidates will possess general knowledge of college admissions and enrollment processes, strong written communication and customer service skills, and the ability to maintain professionalism and confidentiality.
• Familiarity with the Banner system is preferred.
• Candidates must not be employed in a college work-study position during the term of service.

Mansioni

• Provide exceptional customer service and direct incoming calls.
• Respond to admissions inquiries and schedule advising appointments.
• Utilize Banner to access and manage student information.
• Refer complex inquiries to Admissions/Enrollment staff and maintain confidentiality of student records and information.

Conoscenze

Customer service

Call center

Written communication

Confidentiality

Formazione

High School Diploma

Strumenti

Banner system

Descrizione del lavoro

Responsibilities include providing exceptional customer service, answering and directing incoming calls, responding to admissions inquiries, scheduling advising appointments, utilizing the Banner system to access and manage student information, referring complex inquiries to appropriate Admissions/Enrollment staff, and maintaining strict confidentiality of student records and information.

High School Diploma. Customer service and/or Call Center experience. Preferred candidates will possess general knowledge of college admissions and enrollment processes, strong written communication and customer service skills, and the ability to maintain professionalism and confidentiality. Familiarity with the Banner system is preferred. Candidates must not be employed in a college work-study position during the term of service.

These are temporary, part-time positions.

We regret that due to the volume of applications we receive, we are unable to respond to candidates individually regarding the status of their application or the status of the interview process.