Part-Time Enrollment Services Call Center Representative

Piedmont Technical College; South Carolina; On-site; USD 17,000 - 25,000; Part time

Job summary

Piedmont Technical College is seeking a part-time admissions/ enrollment receptionist to support the admissions office. The role involves answering incoming calls, directing inquiries, scheduling advising appointments, and maintaining confidentiality of student records.

Temporary, part-time position with limited response regarding interview status; familiarity with the Banner system is preferred.

Qualifications

• High school diploma required.
• Customer service and/or call center experience required.

Responsibilities

• Provide exceptional customer service via phone and in-person inquiries.
• Schedule advising appointments and direct admissions inquiries to appropriate staff.

Skills

Customer service

Call center

Written communication

Education

High school diploma

Tools

Banner system

Job description

Job Responsibilities

Responsibilities include providing exceptional customer service, answering and directing incoming calls, responding to admissions inquiries, scheduling advising appointments, utilizing the Banner system to access and manage student information, referring complex inquiries to appropriate Admissions/Enrollment staff, and maintaining strict confidentiality of student records and information.

Minimum And Additional Requirements

• High School Diploma.
• Customer service and/or Call Center experience.

Preferred Qualifications

• Preferred candidates will possess general knowledge of college admissions and enrollment processes, strong written communication and customer service skills, and the ability to maintain professionalism and confidentiality.
• Familiarity with the Banner system is preferred.
• Candidates must not be employed in a college work-study position during the term of service.

Additional Comments

These are temporary, part-time positions.

We regret that due to the volume of applications we receive, we are unable to respond to candidates individually regarding the status of their application or the status of the interview process.