Part-Time Enrollment Services Call Center Representative

State of South Carolina; South Carolina; On-site; USD 17,000 - 25,000; Part time

Job summary

The State of South Carolina is seeking part-time admissions support staff to provide exceptional customer service, manage incoming calls, respond to admissions inquiries, and schedule advising appointments. Knowledge of the Banner system is a plus, along with maintaining strict confidentiality of student information.

These positions are temporary and part-time, with limited scheduling flexibility. Candidates should have a High School Diploma and prior customer service or call center experience.

Qualifications

• High School Diploma.
• Customer service and/or Call Center experience.

Responsibilities

• Provide exceptional customer service and answer/direct incoming calls.
• Schedule advising appointments and access student information via the Banner system.
• Refer complex inquiries to Admissions/Enrollment staff and maintain confidentiality of student records.

Skills

Customer service

Call center

Communication

Education

High School Diploma

Tools

Banner system

Job description

Job Responsibilities

Responsibilities include providing exceptional customer service, answering and directing incoming calls, responding to admissions inquiries, scheduling advising appointments, utilizing the Banner system to access and manage student information, referring complex inquiries to appropriate Admissions/Enrollment staff, and maintaining strict confidentiality of student records and information.

Job Responsibilities

Responsibilities include providing exceptional customer service, answering and directing incoming calls, responding to admissions inquiries, scheduling advising appointments, utilizing the Banner system to access and manage student information, referring complex inquiries to appropriate Admissions/Enrollment staff, and maintaining strict confidentiality of student records and information.

Minimum And Additional Requirements

High School Diploma. Customer service and/or Call Center experience.

Preferred Qualifications

Preferred candidates will possess general knowledge of college admissions and enrollment processes, strong written communication and customer service skills, and the ability to maintain professionalism and confidentiality. Familiarity with the Banner system is preferred. Candidates must not be employed in a college work-study position during the term of service.

Additional Comments

These are temporary, part-time positions.

We regret that due to the volume of applications we receive, we are unable to respond to candidates individually regarding the status of their application or the status of the interview process.