Part-Time Enrollment Services Call Center Representative

State of South Carolina; Greenwood (SC); In loco; USD 19.000 - 30.000; Part-time

Descrizione del lavoro

State of South Carolina is seeking a temporary, part-time Admissions Assistant to provide exceptional customer service, answer and direct incoming calls, respond to admissions inquiries, and schedule advising appointments. Familiarity with the Banner system is preferred, and confidentiality of student records must be maintained.

Minimum qualifications include a High School Diploma and prior customer service or call center experience.

Competenze

• High School Diploma.
• Customer service and/or Call Center experience.
• Familiarity with the Banner system preferred.
• Candidates must not be employed in a college work-study position during the term of service.

Mansioni

• Provide exceptional customer service and direct incoming calls.
• Respond to admissions inquiries and schedule advising appointments.
• Utilize the Banner system to access and manage student information.
• Refer complex inquiries to Admissions/Enrollment staff and maintain confidentiality of student records.

Conoscenze

Customer Service

Call Center Experience

Written Communication

Confidentiality

Professionalism

Formazione

High School Diploma

Strumenti

Banner system

Descrizione del lavoro

Responsibilities include providing exceptional customer service, answering and directing incoming calls, responding to admissions inquiries, scheduling advising appointments, utilizing the Banner system to access and manage student information, referring complex inquiries to appropriate Admissions/Enrollment staff, and maintaining strict confidentiality of student records and information.

High School Diploma. Customer service and/or Call Center experience.

Preferred candidates will possess general knowledge of college admissions and enrollment processes, strong written communication and customer service skills, and the ability to maintain professionalism and confidentiality. Familiarity with the Banner system is preferred. Candidates must not be employed in a college work-study position during the term of service.

These are temporary, part-time positions.

We regret that due to the volume of applications we receive, we are unable to respond to candidates individually regarding the status of their application or the status of the interview process.