Part-Time Eligibility & Resource Navigator

Tyler Junior College; Tyler (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Tyler Junior College is seeking a Senior Eligibility Assistant to support the Resource Center in connecting neighbors to community resources. The role focuses on researching and maintaining a resource database, launching a helpdesk, assisting with client assessments, and supporting related administrative tasks.

The position requires reporting to an off-campus location in Tyler and entails a maximum of 18 hours per week for Student Assistant duties, with travel to the Tyler Resource Center as

Qualifications

• Must be registered for undergraduate courses and maintain enrollment status.
• Eligible for Federal Work Study, as determined by Financial Aid.
• Maximum of eighteen (18) hours per week for student positions.
• Willing to travel to Tyler Resource Center for East Texas Food Bank activities.

Responsibilities

• Update, edit, and maintain client information in Oasis (Charity Tracker).
• Assist with verifying client eligibility for CSFP and TEFAP.
• Create and edit graphics and training materials, including instructional videos.
• Support training and compliance initiatives with administrative/technical tasks.
• Contact clients by phone to obtain or verify information.
• Utilize Word, Excel, PowerPoint, Clipchamp, email, and other apps for projects.
• Navigate digital databases with accuracy and efficiency.
• Perform related duties to support the Resource Center's mission.

Skills

Collaboration/Teamwork

Customer Service

Interpersonal Skills

Time Management

Written Communication

Organizational Skills

Problem-solving

Multi-tasking

Education

Undergraduate student enrollment

Tools

Oasis/Charity Tracker

Microsoft Word

Excel

PowerPoint

Clipchamp

Job description

Tyler Junior College is seeking a Senior Eligibility Assistant to support the Resource Center in connecting neighbors to community resources. The role focuses on researching and maintaining a resource database, launching a helpdesk, assisting with client assessments, and supporting related administrative tasks.

The position requires reporting to an off-campus location in Tyler and entails a maximum of 18 hours per week for Student Assistant duties, with travel to the Tyler Resource Center as