Part-Time Digital Banking Support Specialist

Passumpsic Savings Bank; Vermont; On-site; USD 26,000 - 30,000; Part time

Job summary

Passumpsic Savings Bank in Saint Johnsbury, VT seeks a part-time Customer Support Phone Specialist to serve as a friendly, knowledgeable first point of contact for customers. Responsibilities include handling calls, resolving inquiries, and supporting Digital Banking services such as online and mobile banking and debit cards.

The role emphasizes excellent customer service, compassion, and the ability to listen and respond appropriately in times of need.

Qualifications

• Primary contact between the Bank and its customers requiring excellent customer service.
• Handles customer questions or concerns via phone and other channels.
• Familiarity with Digital Banking products, services, and software such as Debit Cards, Online and Mobile Banking.

Responsibilities

• Serve as a primary contact between Passumpsic Savings Bank and customers, delivering friendly and knowledgeable support.
• Answer calls, address inquiries, and resolve customer concerns in a courteous manner.
• Provide support for digital banking products and electronic payment channels to customers and staff.

Skills

Customer service

Job description

Passumpsic Savings Bank in Saint Johnsbury, VT seeks a part-time Customer Support Phone Specialist to serve as a friendly, knowledgeable first point of contact for customers. Responsibilities include handling calls, resolving inquiries, and supporting Digital Banking services such as online and mobile banking and debit cards.

The role emphasizes excellent customer service, compassion, and the ability to listen and respond appropriately in times of need.