Digital Banking Specialist: Customer Support & Digital Services

Partners Bank; Sanford (ME); On-site; USD 38,000 - 56,000; Full time

Job summary

Partners Bank in Sanford, ME, is hiring a Digital Banking Specialist to deliver high-quality support for online banking products and services. The role requires 1–2 years of experience in a financial institution, with CSR knowledge preferred, and proficiency in Microsoft Office.

The position is on-site with regular customer-facing responsibilities and back-office tasks. The incumbent will handle online banking inquiries, mobile deposits, card and ATM issues, and participate in monitoring for

Qualifications

• 1–2 years of experience in a financial institution setting; CSR knowledge preferred.
• Experience supporting internal and external customers with digital banking related issues.
• Aptitude for learning rules and regulations related to Digital Banking products.

Responsibilities

• Provide excellent customer service and support on all digital banking products.
• Resolve online banking, mobile deposit, card and ATM issues for clients and staff.
• Perform back-office administrative tasks to support the department workflow.
• Monitor online banking transactions for suspicious activity and maintain review routines.
• Assist with enrollment and troubleshooting for eStatements and Bill Pay.

Skills

Customer Service

Digital Banking

Problem Solving

Multitasking

Communication Skills

Tools

Microsoft Office

Job description

Partners Bank in Sanford, ME, is hiring a Digital Banking Specialist to deliver high-quality support for online banking products and services. The role requires 1–2 years of experience in a financial institution, with CSR knowledge preferred, and proficiency in Microsoft Office.

The position is on-site with regular customer-facing responsibilities and back-office tasks. The incumbent will handle online banking inquiries, mobile deposits, card and ATM issues, and participate in monitoring for