Digital Banking Support Specialist

Community Bank, N.A.; Town of Canton (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Bank, N.A. is seeking a Customer Care/Digital Banking Support specialist to handle incoming calls, provide technical help for Digital Banking products, and assist customers with basic deposit and loan questions.

The role emphasizes professional service, adherence to policies, and efficient call handling. The position requires a High School diploma or equivalent and is ideal for candidates with prior customer service or call center experience.

Qualifications

• High School Diploma or equivalent required.
• All applicants must be 18 years of age or older.
• Banking and/or call center experience preferred.
• Customer service experience in a fast paced, high volume work environment required.

Responsibilities

• Answer incoming bank calls and assist caller per customer service standards and department policy.
• Provide technical support and assistance for Digital Banking products and services as well as general customer assistance with basic deposit and loan questions.
• Provide assistance and technical support to customers via the help desk, maintaining professionalism and exemplary customer service skills.
• Answer other general customer questions relative to bank products and services.
• Follow Digital Banking procedures to complete Regulation E claims and inquiries; close cards and reorder when appropriate; work with Fraud Analysts as necessary.
• Enter information and detail from each call in Synapsys.
• May be asked to complete branch requested maintenance, answer customer email inquiries, respond to customer research requests, assist with department account reconcilement, and other clerical duties.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
• As an integral member of the Customer Care Center, this position is also responsible to provide assistance wherever necessary to help the department and the Bank in achieving their annual goals.

Skills

Proficient PC Skills

Typing

Excellent verbal and written

Attention to detail

Active listening

Education

High School Diploma or equivalent

Job description

Community Bank, N.A. is seeking a Customer Care/Digital Banking Support specialist to handle incoming calls, provide technical help for Digital Banking products, and assist customers with basic deposit and loan questions.

The role emphasizes professional service, adherence to policies, and efficient call handling. The position requires a High School diploma or equivalent and is ideal for candidates with prior customer service or call center experience.