Part-Time Customer Care Pro — Digital Banking & Support

Partners Bank; Northern (KY); Hybrid; USD 25,000 - 37,000; Part time

Job summary

Partners Bank is seeking a Part-Time Customer Care Representative in Springvale, ME to deliver exceptional service across phone, email, chat, and other channels. The role supports digital banking solutions and provides first-line support for employee system access.

It requires strong communication and the ability to manage multiple tasks in a fast-paced environment. The position emphasizes customer relationship building, product knowledge, and proactive problem solving, with on-site duties and a

Qualifications

• Minimum two years’ experience in customer sales/service.
• Excellent written and verbal communication.
• Ability to work independently and with a team.
• Adapts to change and can handle multiple tasks.
• In-depth knowledge of financial products and services.
• Strong organizational, technical, interpersonal skills.
• Self-starter and goal driven.

Responsibilities

• Provide exceptional service to customers via phone, email, chat, or text.
• Proficient in servicing all bank products and services.
• Analyze customer situations and determine solutions and responses.
• Support digital banking solutions and employee system access.
• Proactively engage customers to uncover needs and suggest solutions.
• Maintain knowledge of digital banking products and services.

Skills

Customer service

Communication skills

Independence

Adaptability

Financial products

Organizational skills

Multitasking

Self-motivation

Job description

Partners Bank is seeking a Part-Time Customer Care Representative in Springvale, ME to deliver exceptional service across phone, email, chat, and other channels. The role supports digital banking solutions and provides first-line support for employee system access.

It requires strong communication and the ability to manage multiple tasks in a fast-paced environment. The position emphasizes customer relationship building, product knowledge, and proactive problem solving, with on-site duties and a