Customer Support Phone Specialist - Part-time

Passumpsic Savings Bank; Vermont; On-site; USD 26,000 - 30,000; Part time

Job summary

Passumpsic Savings Bank in Saint Johnsbury, VT seeks a part-time Customer Support Phone Specialist to serve as a friendly, knowledgeable first point of contact for customers. Responsibilities include handling calls, resolving inquiries, and supporting Digital Banking services such as online and mobile banking and debit cards.

The role emphasizes excellent customer service, compassion, and the ability to listen and respond appropriately in times of need.

Qualifications

• Primary contact between the Bank and its customers requiring excellent customer service.
• Handles customer questions or concerns via phone and other channels.
• Familiarity with Digital Banking products, services, and software such as Debit Cards, Online and Mobile Banking.

Responsibilities

• Serve as a primary contact between Passumpsic Savings Bank and customers, delivering friendly and knowledgeable support.
• Answer calls, address inquiries, and resolve customer concerns in a courteous manner.
• Provide support for digital banking products and electronic payment channels to customers and staff.

Skills

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Phone Specialist - Part-time

Saint Johnsbury, VT, US

Salary Range: $19.00 To $22.00 Hourly

Team Passumpsic is looking for committed, compassionate people who know how to listen, process and react accordingly. Do you have the patience and compassion to deal with our customers appropriately in their times of need? Then let’s talk about the Customer Support Phone Specialist position. Bring your passion and bring your personality!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position is a primary contact between the Bank and its customers; accordingly, it requires excellent customer service skills. Customer Support is the bank’s Call Center, as such you will take calls from customers, answer questions or address any concerns they may have. All customer interactions will be handled in a friendly, courteous, and knowledgeable manner. This position provides support for customers and staff on the bank’s Digital Banking products, services, and software to include Debit Cards, Online and Mobile Banking platform, and all electronic payment channels.

We are a workplace that highly values the contribution of our people. We believe if we work together we can accomplish amazing feats for our community. To this end we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.

If you have questions about this position description, please feel free to ask.