IT Technician 1

Passumpsic Savings Bank; Town of Vermont, Northern (WI, KY); Hybrid; USD 32,841 - 40,639; Full time

Job summary

Passumpsic Savings Bank in Vermont is seeking a dedicated IT Technician to provide internal IT support to bank employees. The position involves assisting users with core banking applications, coordinating software installations, and maintaining compliance with bank regulations.

The ideal candidate will have a passion for IT Support, excellent problem-solving skills, and the ability to work effectively in a team environment. Join us in enhancing our technology services!

Qualifications

• Passion for IT Support and proactive problem-solving skills.
• Ability to work well in a team environment.
• Effective communication skills for customer assistance.

Responsibilities

• Provide internal IT support to bank employees.
• Assist users with core banking applications and standard software.
• Coordinate with third-party vendors for software installations.

Skills

IT Support

Problem Solving

Teamwork

Core Banking Applications

Windows

Google Workplace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Saint Johnsbury, VT, US

4 days ago Requisition ID: 1173

Salary Range: $23.84 To $29.50 Hourly

Passumpsic Bank is a community bank with offices located in Vermont and New Hampshire. We are committed to serving our customers wherever life takes them.

We are looking for a bright, energetic and highly motivated individual to join our organization as an IT Technician. If you have a passion for and expertise in IT Support, are a proactive problem solver, you work well in a team environment and are interested in helping us take our IT Department to the next level then this is the job for you!

Position Summary

The position provides internal IT support to Bank employees by performing a variety of information technology support duties in order to ensure smooth delivery of technology services. Monitors, operates, coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, and equipment maintenance and repair. Consults and cooperates with other IT support staff. Technicians may also set up computer equipment, schedule maintenance and be the main point of contact for employees who are experiencing computer issues.

Essential Duties and Responsibilities

• Assist and support users with the use of core banking applications, standard software, Windows, Google Workplace and other related banking business solutions. Answer, evaluate, and prioritize incoming telephone, voicemail, email, and ticket requests for assistance promptly and with overall positive satisfaction. Escalate to other IT staff as appropriate while still being responsible for the prompt resolution of the request.
• Work with third-party vendors to coordinate banking industry specific software installations, upgrades, technical support requests and monitor vendor accountability.
• Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures. Make recommendations to management on updates and changes needed.
• Coordinate and/or develop training to coach, mentor or train co-workers on changes to applications as they are installed, updated or removed.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

If you have questions about this position description, please feel free to ask.