Part-Time Customer Service Pro | PTO, 401(k)/ESOP

FerrellGas; Hamptonville (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Paid Time Off

Paid Training

Employee discounts including propane

Job summary

Ferrellgas in Hamptonville, NC is seeking a Part-Time Customer Service Specialist to handle inbound and outbound communications, assist customers, and collaborate with internal teams to ensure a high-quality experience.

Shift schedule is M,T,W,F,S (8am-5pm). You will respond to calls, chats, emails, and social media, maintain accurate accounts, and help with basic pricing questions while aiming to meet performance standards.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry.
• Excellent written and verbal communication; team-oriented.
• Proficient in Microsoft Office (Excel, Word, Access).
• US citizenship or eligible to work in the United States.
• No sponsorship required.

Responsibilities

• Answering phones, chat, social media, or email politely and professionally.
• Work with customers daily to sustain and improve relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions that satisfy requests and reduce follow-ups.
• Schedule delivery orders and negotiate for new and returning customers.
• Handle general customer issues including pricing questions and contract details.
• De-escalate customer situations per policy and guidance.
• Send statements and invoices to customers, perform soft collections on credit holds, and take payments by phone.
• Support the setup of new customer accounts.
• Meet or exceed minimum performance standards.

Skills

Customer service

Negotiation

Organizational skills

Typing

Data entry

Written and verbal communication

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Access)

Job description

Ferrellgas in Hamptonville, NC is seeking a Part-Time Customer Service Specialist to handle inbound and outbound communications, assist customers, and collaborate with internal teams to ensure a high-quality experience.

Shift schedule is M,T,W,F,S (8am-5pm). You will respond to calls, chats, emails, and social media, maintain accurate accounts, and help with basic pricing questions while aiming to meet performance standards.