Customer Service Specialist (Part-Time)

FerrellGas; Hamptonville (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Paid Time Off

Paid Training

Employee discounts including propane

Job summary

Ferrellgas in Hamptonville, NC is seeking a Part-Time Customer Service Specialist to handle inbound and outbound communications, assist customers, and collaborate with internal teams to ensure a high-quality experience.

Shift schedule is M,T,W,F,S (8am-5pm). You will respond to calls, chats, emails, and social media, maintain accurate accounts, and help with basic pricing questions while aiming to meet performance standards.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry.
• Excellent written and verbal communication; team-oriented.
• Proficient in Microsoft Office (Excel, Word, Access).
• US citizenship or eligible to work in the United States.
• No sponsorship required.

Responsibilities

• Answering phones, chat, social media, or email politely and professionally.
• Work with customers daily to sustain and improve relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions that satisfy requests and reduce follow-ups.
• Schedule delivery orders and negotiate for new and returning customers.
• Handle general customer issues including pricing questions and contract details.
• De-escalate customer situations per policy and guidance.
• Send statements and invoices to customers, perform soft collections on credit holds, and take payments by phone.
• Support the setup of new customer accounts.
• Meet or exceed minimum performance standards.

Skills

Customer service

Negotiation

Organizational skills

Typing

Data entry

Written and verbal communication

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Access)

Job description

Customer Service Specialist (Part-Time)

Job Locations

US-NC-Hamptonville

Overview

Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 - and that trust starts with our people. We're currently hiring a Part-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth.As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won't go unnoticed - here, your impact matters.

Schedule: M,T,W,F,S (8am-5pm)

Why You'll Love Working Here

At Ferrellgas we're committed to supporting our team with benefits that promote stability, growth, and work-life balance:

• Financial Security: 401(k) with a generous company match and Employee Stock Ownership Plan (ESOP).
• Paid Time Off (PTO): Take time to rest, recharge, and spend with family.
• Paid Training: We invest in your success with comprehensive, hands‑on training.
• Exclusive Savings: Receive employee discounts, including propane savings.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.

• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de‑escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Support the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Qualifications

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why Ferrellgas?

At Ferrellgas we're honored to be part of tight‑knit communities across America and thousands of customers' lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.

Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials