Part-Time Customer Experience Lead & Key Holder

designerbrands; Town of Florida (NY); On-site; USD 40,000 - 48,000; Full time

Job summary

designerbrands is seeking a Customer Experience Leader to support store management in delivering exceptional customer service and driving sales. You will model CEL behaviors, uphold store standards, and coordinate daily tasks to optimize operations and inventory control.

You will collaborate with the leadership team on policies, assist with omni-channel activities (BOPIS, Charge/Send), and ensure a safe, energetic environment for customers and associates alike.

Qualifications

• Minimum 2 years' workforce experience.
• High school diploma or equivalent.
• Ability to work nights, weekends, holidays.

Responsibilities

• Be empowered to meet the customer where they are and personalize their experience.
• Be committed to the customer having a consistent positive experience by following store standards and daily routines.
• Bring the power of shoes to life by leveraging in-store and digital services, including omni activities.
• Be responsible to pause and put the customer first and address concerns promptly.
• Bring fun and energy to everything you do, recognizing and coaching associates.

Skills

Customer service excellence

Team collaboration

Communication skills

Time management

Flexibility

Education

High school diploma or equivalent

Tools

Register

iPhone

Calculator

POS system

Job description

designerbrands is seeking a Customer Experience Leader to support store management in delivering exceptional customer service and driving sales. You will model CEL behaviors, uphold store standards, and coordinate daily tasks to optimize operations and inventory control.

You will collaborate with the leadership team on policies, assist with omni-channel activities (BOPIS, Charge/Send), and ensure a safe, energetic environment for customers and associates alike.