Part-Time Store Lead: Customer Experience & Ops

designerbrands; Maryland; On-site; USD 17,000 - 22,000; Full time

Job summary

designerbrands is seeking a store associate to support management in delivering a superior in-store experience. You will help uphold company standards, assist with inventory flows, and participate in omni-channel activities to drive sales and customer satisfaction.

The role emphasizes collaboration with the leadership team, quick responsiveness to customer needs, and adherence to policy while promoting a positive work environment.

Qualifications

• Exhibits excellent customer service with a positive attitude.
• Builds collaborative relationships to support store goals.
• Communicates clearly in verbal and written form.
• Maintains pace to meet time-bound performance targets.

Responsibilities

• Model customer experience leader behaviors to drive KPI and respond to requests with urgency.
• Maintain store standards and complete daily open/close tasks including cleaning and recovery.
• Execute inventory-related activities and support omni-channel initiatives like BOPIS.
• Escalate customer or associate concerns to store leadership when needed.

Skills

Customer service

Collaboration

Communication

Time management

Flexibility

POS proficiency

Physical stamina

Safety awareness

Education

High school diploma or equivalent

Tools

POS system

Job description

designerbrands is seeking a store associate to support management in delivering a superior in-store experience. You will help uphold company standards, assist with inventory flows, and participate in omni-channel activities to drive sales and customer satisfaction.

The role emphasizes collaboration with the leadership team, quick responsiveness to customer needs, and adherence to policy while promoting a positive work environment.