Part-Time Customer Experience Advocate

Goodwill of Silicon Valley; San Jose (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Goodwill of Silicon Valley in San Jose, CA is seeking a Customer Service Specialist I to provide friendly service and learn store operations. This entry-level role focuses on customer interactions, merchandising, store cleanliness, and basic cash handling.

Greet customers, process transactions, assist with inventory and displays, and follow store policies while contributing to a positive team environment. Opportunities to develop foundational retail skills and participate in community programs

Qualifications

• Knowledge of general arithmetic
• Ability to follow directions and work cooperatively with others
• Basic reading and writing in English

Responsibilities

• Provide courteous and professional customer service, greeting customers and responding to inquiries promptly.
• Cash register operation, sales/monetary transactions, opening/closing procedures.
• Maintain positive customer and employee relations; report problems to management.
• Assist with inventory, display, merchandising and pricing adjustments on the sales floor.
• Keep store clean and organized, including restrooms, to ensure a neat, safe environment.
• Adhere to store policies and educate customers about programs like round-up and Customer Ambassador.

Skills

Cash handling

Customer service

Teamwork

English literacy

Arithmetic

Following directions

Attention to detail

Job description

Goodwill of Silicon Valley in San Jose, CA is seeking a Customer Service Specialist I to provide friendly service and learn store operations. This entry-level role focuses on customer interactions, merchandising, store cleanliness, and basic cash handling.

Greet customers, process transactions, assist with inventory and displays, and follow store policies while contributing to a positive team environment. Opportunities to develop foundational retail skills and participate in community programs