Entry-Level Retail Customer Service Specialist

Goodwill of Silicon Valley; San Jose (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Goodwill of Silicon Valley is seeking a Customer Service Specialist I at the San Carlos Store 133 in San Jose, CA. This entry-level, part-time role focuses on friendly customer service, basic cash handling, and learning store operations.

You will assist with merchandising, keep the floor neat and safe, and support inventory tasks while developing foundational retail skills in a supportive environment.

Qualifications

• Knowledge of general arithmetic is required.
• Ability to follow directions and work cooperatively with others.
• Basic reading and writing in English.

Responsibilities

• Provide courteous and professional customer service.
• Handle cash register operations and transactions.
• Assist with inventory, display, merchandising and pricing.
• Maintain neat, clean, and safe store environment.
• Follow store policies and report issues.
• Educate customers about round-up and Customer Ambassador programs.
• Retrieve priced products from the back room and ensure proper stocking and display.

Skills

Arithmetic

Teamwork

Follow directions

English basics

Customer service

Tools

Ten-key

Calculator

Cash register

Personal computer

Printer

Fax machine

Job description

Goodwill of Silicon Valley is seeking a Customer Service Specialist I at the San Carlos Store 133 in San Jose, CA. This entry-level, part-time role focuses on friendly customer service, basic cash handling, and learning store operations.

You will assist with merchandising, keep the floor neat and safe, and support inventory tasks while developing foundational retail skills in a supportive environment.