Retail Customer Experience Specialist

Goodwill-of-Silicon-Valley-; San Jose (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of Silicon Valley is seeking a Customer Service Specialist I to join our Santa Clara County stores. This entry-level role focuses on friendly customer interactions, basic cash handling, and learning store operations.

You will assist with merchandising, inventory, and maintaining a clean, safe sales floor while adhering to policy and contributing to a positive shopping experience for our diverse customers. The position is on-site in a busy retail environment with opportunities for growth.

Qualifications

• Basic arithmetic and numerical literacy.
• Ability to follow directions and work cooperatively with others.
• Strong customer-service mindset and professional communication.

Responsibilities

• Greet customers and respond to inquiries with a friendly, respectful demeanor.
• Operate cash register, process sales and handle transactions accurately.
• Assist with inventory, merchandising, and placement of donated/new product.

Skills

Cash handling

Customer service

Communication

English proficiency

Teamwork

Tools

Cash register

Ten-key

Calculator

Job description

Goodwill of Silicon Valley is seeking a Customer Service Specialist I to join our Santa Clara County stores. This entry-level role focuses on friendly customer interactions, basic cash handling, and learning store operations.

You will assist with merchandising, inventory, and maintaining a clean, safe sales floor while adhering to policy and contributing to a positive shopping experience for our diverse customers. The position is on-site in a busy retail environment with opportunities for growth.