Retail Customer Experience Specialist

Goodwill-of-Silicon-Valley-; San Jose (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill of Silicon Valley is seeking a Customer Service Specialist I to deliver friendly, respectful service while learning store operations. You will greet customers, assist with donations and purchases, and support daily cash handling.

This entry-level role emphasizes teamwork, attention to cleanliness, basic inventory tasks, and following store policies. Training is provided, with opportunities to grow in retail and community programs like Round-Up and CAP surveys.

Qualifications

• Entry-level role focusing on courteous, professional customer service.
• Learn store operations, merchandising, and basic cash handling.
• Adheres to store policies and reports issues to management.
• Educate customers on round-up and Customer Ambassador Program.
• Knowledge of arithmetic required; English reading/writing preferred.

Responsibilities

• Provide courteous, professional customer service and greet customers.
• Operate cash register and handle transactions.
• Assist with inventory, merchandising, and price adjustments.
• Maintain store cleanliness and safety; report hazards.
• Encourage participation in surveys and programs.

Skills

Customer service

Cash handling

Teamwork

English literacy

Tools

Cash register

POS system

Job description

Goodwill of Silicon Valley is seeking a Customer Service Specialist I to deliver friendly, respectful service while learning store operations. You will greet customers, assist with donations and purchases, and support daily cash handling.

This entry-level role emphasizes teamwork, attention to cleanliness, basic inventory tasks, and following store policies. Training is provided, with opportunities to grow in retail and community programs like Round-Up and CAP surveys.