Part-Time Retail Customer Service Specialist

Goodwill of Silicon Valley; San Jose (CA); On-site; USD 22,000 - 32,000; Part time

Job summary

Goodwill of Silicon Valley is hiring a part-time Customer Service Specialist I at our Sunnyvale store. This entry-level retail role focuses on friendly customer service, basic cash handling, and helping with store operations.

You'll learn merchandising, inventory tasks, and how to assist customers with donations and rounds-up programs. The position offers a supportive team, flexible hours, and opportunities to grow in retail skills.

Qualifications

• Knowledge of general arithmetic (adding/subtracting) is required.
• Ability to follow directions and work cooperatively with others.
• Retail sales and/or cash handling experience strongly desired.
• Basic ability to read and write in English.

Responsibilities

• Provide courteous and professional customer service, greeting customers and responding to inquiries promptly.
• Responsible for cash register operation, sales/monetary transactions, opening/closing procedures.
• To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager or member of management.
• To assist with inventory, display, merchandising and placement of donated and new product on the sales floor, store color pulls and price adjustments.
• To assist with recovery, picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment, and maintaining merchandise in assigned areas of the store.
• To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
• To become familiar with and follow store policies and procedures as well as general company policies.
• To be aware of possible damage, theft, or potential safety hazards, report observations immediately to the store manager.
• Adheres to company procedures and reports any observed non-compliance to the appropriate supervisor.
• Educate and encourage customers to participate in the round-up program.
• Educate and encourage customers to participate in the Customer Ambassador Program.
• Retrieve priced products from the back room and ensure they are properly stocked, organized, and displayed on the sales floor according to store standards SOP.
• Perform store pull color rotations weekly as directed by management or as assigned.
• Invite customers to complete the satisfaction survey at the close of each eligible interaction, while maintaining professionalism.
• Invite customers to complete the CAP (Customer Ambassador Program) survey at the close of each eligible interaction, while maintaining professionalism.
• Performs other duties as requested.

Skills

General arithmetic

Cash handling

Customer service

Job description

Goodwill of Silicon Valley is hiring a part-time Customer Service Specialist I at our Sunnyvale store. This entry-level retail role focuses on friendly customer service, basic cash handling, and helping with store operations.

You'll learn merchandising, inventory tasks, and how to assist customers with donations and rounds-up programs. The position offers a supportive team, flexible hours, and opportunities to grow in retail skills.