Guest Experience Specialist – Retail

Goodwill of Silicon Valley; San Jose (CA); Hybrid; USD 25,000 - 28,000; Part time

Job summary

Goodwill of Silicon Valley is seeking a part-time Retail Customer Service Specialist for the San Carlos Store to deliver friendly customer service, assist with inventory, pricing, and merchandising, and handle cash transactions.

The role emphasizes learning store operations, adhering to policies, and maintaining a clean, safe shopping environment while contributing to positive customer and coworker relations.

Qualifications

• Knowledge of general arithmetic (adding/subtracting) is required.
• Ability to follow directions and work cooperatively with others.
• Retail sales and/or cash handling experience strongly desired.
• Basic ability to read and write in English.

Responsibilities

• Provide courteous and professional customer service, greeting customers and responding to inquiries promptly.
• Responsible for cash register operation, sales/monetary transactions, opening/closing procedures.
• To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager or member of management.
• To assist with inventory, display, merchandising and placement of donated and new product on the sales floor, store color pulls and price adjustments.
• To assist with recovery, picking/straightening up or arranging merchandise and housekeeping tasks to ensure a neat, clean and safe working environment, and maintaining merchandise in assigned areas of the store.
• To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
• To become familiar with and follow store policies and procedures as well as general company policies.
• To be aware of possible damage, theft, or potential safety hazards, report observations immediately to the store manager.
• Adheres to company procedures and reports any observed non-compliance to the appropriate supervisor.
• Educate and encourage customers to participate in the round-up program.
• Educate and encourage customers to participate in the Customer Ambassador Program.
• Retrieve priced products from the back room and ensure they are properly stocked, organized, and displayed on the sales floor according to store standards SOP.
• Perform store pull color rotations weekly as directed by management or as assigned.
• Invite customers to complete the satisfaction survey at the close of each eligible interaction, while maintaining professionalism.
• Invite customers to complete the CAP (Customer Ambassador Program) survey at the close of each eligible interaction, while maintaining professionalism.
• Performs other duties as requested.

Job description

Goodwill of Silicon Valley is seeking a part-time Retail Customer Service Specialist for the San Carlos Store to deliver friendly customer service, assist with inventory, pricing, and merchandising, and handle cash transactions.

The role emphasizes learning store operations, adhering to policies, and maintaining a clean, safe shopping environment while contributing to positive customer and coworker relations.