Part-Time Customer Assistant Representative | Long Island

Enterprise; Town of Islip (NY); On-site; USD 22,000 - 30,000; Part time

Job summary

Enterprise is hiring a Part-Time Customer Assistance Representative to deliver high‑quality, face‑to‑face service at our Long Island branch. You’ll assist customers with rental needs, greet guests on arrival, and provide administrative support while learning the local systems through hands‑on training.

This 25‑hour/week role includes weekend shifts (Saturday 9:00 AM–1:00 PM and Sunday 9:00 AM–12:00 PM) with a starting pay of $19 per hour and opportunities for merit increases based on

Qualifications

• High school diploma or GED is required.
• At least 2 years of college and/or customer service experience combined.
• Must be able to read, write, and understand English.
• Must be authorized to work in the United States and not require sponsorship.

Responsibilities

• Greet all customers using prescribed dialogue as they arrive.
• Identify lost and found items and document details for processing.
• Advise on rental charges and provide accurate receipts.
• Inquire about service and satisfaction; document any dissatisfaction.
• Inspect vehicles for damage and guide customers to complete reports.
• Verify fuel levels and ensure proper handling of vehicle returns.
• Complete service alerts for mechanical or body damage.
• Maintain organized lots for efficient access and traffic flow.
• Understand CDW/Emerald Aisle/Choice processes and related documents.

Skills

Customer service

Face-to-face communication

Multitasking

Regulatory compliance

Education

High school diploma or GED

2 years college or equivalent experience

Job description

Overview

We’re immediately hiring for Part-Time Customer Assistance Representative positions!

The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a non airport branch location.

The starting rate of pay is $19 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

We have over 30 offices across Long Island and Northern Queens!

Our regional headquarters is located at: 3125 Veterans Memorial Hwy, Suite 2, Ronkonkoma NY 11779.

This is a part‑time (25 hours/week) position. Weekends are required.

Saturdays: 9:00am - 1:00pm

Sundays 9:00am - 12:00pm

The remaining 18-21 hours/week are flexible within our operating hours of 7:30am - 6:00pm*

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED
• Must have at least 2 years of college and/or customer service experience combined
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and understand English
• Apart from religious observation, must be able to work 25 hours / week including the following shift/schedule: Saturday: 9:00 AM – 1:00 PM, Sunday: 9:00 AM - 12:00 PM