Full-Time Customer Assistance Representative | ISP Airport

Enterprise Mobility; North Great River (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr at Islip MacArthur (ISP) Airport in Ronkonkoma, NY. The position is full-time (40 hours/week) with a schedule within 8am–12am, paying $19.00 per hour, plus merit increases based on performance.

Responsibilities include taking reservations and providing first-rate customer service, both in person and by phone. The role involves processing returns and explaining rental terms, as well as upselling optional protection and other

Qualifications

• Minimum 18 years old and a high school diploma or GED.
• At least 2 years of college and/or customer service experience.
• Valid, unrestricted U.S. driver’s license.
• Ability to work 40 hours within 8am–12am operating hours.

Responsibilities

• Handle incoming calls: reservations, rate quotes, questions and answers.
• Deliver high level customer service in person and over the phone.
• Greet customers promptly and professionally.
• Assist to assess rental needs and conditions on return.
• Process returns, check-ins, and exit kiosk transactions.
• Explain rental terms, vehicle features, and optional add-ons.

Skills

Customer service

Phone handling

Reservations

Billing support

Education

High school diploma or GED

Some college (2 years)

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our airport location.

Location

This position is located at our office at Islip MacArthur (ISP) Airport: 150 Arrival Ave, Ronkonkoma, NY 11779.

Contract & Schedule

This is a full-time (40 hour/week) position with a flexible schedule within our operating hours of 8am-12am.

Pay

The starting rate of pay is $19.00 per hour. Employees can earn yearly merit increases based on performance.

Benefits Package

including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent-A-Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must have at least 2 years of college and/or customer service experience combined
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted, U.S. driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work 40 hours within our operating hours of 8am-12am
• Must be able to read, write, and understand English