Seasonal Sr. Customer Assistance Representative- Summer 2027 Northern NJ

Enterprise; Jersey City (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Enterprise in New Jersey is seeking a Customer Assistance Representative Senior to provide a high level of customer service, assist both internal and external customers, and support branch and rental needs.

This is a full-time seasonal position with start as early as Monday 5/24/27 and end by 11/24/27. Compensation is $17.75 per hour. The role involves face-to-face service at multiple Bergen, Hudson, Essex, Passaic and Union County locations.

Qualifications

• Must be at least 18 years old.
• At least 2 years of customer service experience or 2 years of college experience.
• Valid, unrestricted driver's license required.
• Authorized to work in the United States without company sponsorship now or in the future.
• Available to work 40 hours per week during the season.
• Must live within a 1-hour commute to the location within 30 days of start.

Responsibilities

• Handle incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and vendors.
• Manage outgoing calls for callback management, ARs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties as assigned.

Job description

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

This is a full time seasonal position that will start as early as Monday 5/24/27 and will end on or before 11/24/27.

Compensation for this role is $17.75 / hour

We are looking to hire in various openings throughout Bergen, Hudson, Essex, Passaic and Union Counties.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have at least 2 years of customer service experience OR 2 years of college experience
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Aside from religious observations, must be available to work 40 hours per week during the season
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.

New Jersey DMV Requirements

First-time drivers or under 21 years old

If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey's GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.