Summer 2026 Seasonal Customer Assistance Representative | New Haven County, CT

Enterprise Holdings; Branford (CT); On-site; USD 20,000 - 28,000; Full time

Job summary

Enterprise Holdings in Branford, CT is seeking a Customer Assistance Representative Sr to deliver high-level service to both internal and external customers, primarily face-to-face, and to support branch and rental needs. This seasonal, full-time role offers hands-on training and administrative support responsibilities in a non-airport branch.

Starting on or after May 18, 2026 and ending by November 18, 2026, the position requires a 40-hour workweek, a valid driver's license, and the ability to

Qualifications

• Two years college experience or at least two years of customer service experience.
• Must be at least 18 years old and have a valid driver’s license.

Responsibilities

• Greet customers using prescribed dialogue on arrival.
• Identify found personal belongings and log into lost and found.
• Explain rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal and thank customers.
• Assess service satisfaction and document any dissatisfaction.
• Inspect vehicles for damage and direct customers to complete damage reports.
• Verify fuel level and ensure full tank upon return.
• Create service alerts for any mechanical or body damage reported by customers.
• Identify and tag vehicles with holds or recalls and move them to proper lots.
• Keep the lot organized to ensure easy access and proper traffic flow.
• Understand rental and return documents, fuel services, surcharges, and coverages.

Skills

Customer service

Face-to-face interaction

Communication

Education

Two years college experience

Job description

Overview

The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

This role would be located within one of our offices in New Haven County, CT.

Our Flagship Office is located at 155 W MAIN ST BRANFORD, CT 06405-4000.

Compensation is $17.50 / hour

THIS IS A FULL-TIME SEASONAL POSITION (40 HOURS WEEKLY AVG)

STARTING ON OR AFTER MAY 18th 2026 ENDING BY NOVEMBER 18TH 2026

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand and have knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have two years college experience OR at least two years of customer service experience
• Must be at least 18 years old.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver’s license.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Aside from religious observations, must be available to work an average of 40 hours per week, including Saturday