Full-Time Customer Assistance Representative | Astoria

Enterprise; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

401(k) with company match

Job summary

Enterprise is hiring a Customer Assistance Representative Sr (CAR) to provide exceptional face-to-face customer service at our Astoria, NY office. You will assist both internal and external customers, support branch and rental needs, and gain knowledge through local training to provide administrative support and service customers.

The role offers a benefits package including PTO, health/dental/vision, life insurance, and a 401(k) plan with company match.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must have two years of college and/or customer service experience combined.
• Valid US driver’s license required.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Greet customers on the lot using prescribed dialogue.
• Assist customers with branch and rental needs.
• Review rental charges and provide accurate receipts.
• Document customer satisfaction and address issues.
• Inspect vehicles for damages and direct toward reports.
• Understand CDW, Emerald Aisle, and Choice processes and related documents.

Skills

Customer service

Communication

Attention to detail

English literacy

Education

High school diploma or GED

Two years of college and/or customer service experience

Job description

Overview

We’re immediately hiring for a Customer Assistance Representative! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a non‑airport branch location.

We’re immediately hiring for a Customer Assistance Representative! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a non‑airport branch location.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off, starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

The starting rate of pay is $19.00 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

This position is full-time and located at our office in Astoria.

The Schedule Available Is

• Monday OFF
• Tuesday 8am-6pm
• Wednesday 8am-6pm
• Thursday 8am-6pm
• Friday 8am-6pm
• Saturday 9am–1pm
• Sunday OFF

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must have two years of college and/or customer service experience combined.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and understand English.
• Apart from religious observation, must be available to work the following schedule
• Monday OFF
• Tuesday 8am-6pm
• Wednesday 8am-6pm
• Thursday 8am-6pm
• Friday 8am-6pm
• Saturday 9am–1pm
• Sunday OFF