Full-Time Customer Assistant Representative

Enterprise; Town of Hempstead (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health, Dental, Vision insurance

Life Insurance

401(k) retirement plan with company‑ok

Job summary

Enterprise in Lynbrook/Freeport, NY is hiring a Customer Assistance Representative Sr (CAR). This full-time role delivers high-quality, face‑to‑face customer service for branch and rental needs, with on-site training and administrative support.

The CAR also serves as rental back‑up in a non‑airport branch location and helps keep the lot organized and efficient. Starting pay is $19.00 per hour, with yearly merit increases based on performance.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Two years of college and/or customer service experience preferred.

Responsibilities

• Greet all customers on the lot using prescribed dialogue.
• Identify items found in vehicles and direct to lost and found.
• Explain rental charges and provide accurate receipts to customers.
• Inquire about service and satisfaction and document any dissatisfaction.
• Check vehicles for damage and guide customers to complete damage reports.
• Understand rental documents, fuel services, surcharges, and optional coverages.
• Maintain orderly lot and proper vehicle movement.

Skills

Customer service

Face-to-face interaction

Communication

Education

High school diploma or GED

Job description

Overview

We’re immediately hiring for a Customer Assistance Representative! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a non‑airport branch location.

Overview

We’re immediately hiring for a Customer Assistance Representative! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a non‑airport branch location.

Benefits Package

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off, starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

The starting rate of pay is $19.00 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

This position is full‑time and located at one of our offices in Lynbrook or Freeport.

Schedule

• Monday: 8:00am-6:00pm
• Tuesday: 8:00am-6:00pm
• Wednesday: 8:00am-6:00pm
• Thursday: 8:00am- 5:00pm
• Friday: OFF
• Saturday: 8:30am-1:30pm
• Sunday: OFF

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must have two years of college and/or customer service experience combined.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and understand English.
• Apart from religious observation, must be available to work the following schedule: Monday: 8:00am-6:00pm Tuesday: 8:00am-6:00pm Wednesday: 8:00am-6:00pm Thursday: 8:00am- 5:00pm Friday: OFF Saturday: 8:30am-1:30pm

Sunday: OFF