Part-Time Cruise Terminal Guest Services Associate

Apscareerportal; Mobile (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Advancement opportunities

Training & development

Job summary

Concord Shore Services is seeking a Guest Port Services Agent to welcome cruise guests at the Concord Shore terminals in New Orleans, LA and Mobile, AL. This part-time, year-round role supports smooth boarding and return experiences, handling check-in, ID verification, luggage, and VIP sign-ins with Gulf Coast hospitality.

You will work in a fast-paced environment, greet guests, assist with directions, and maintain an organized work area each day.

Qualifications

• Friendly, professional, team-first attitude.
• Customer service experience is a plus, but not required.
• Comfortable on a computer, with good typing skills.
• Detail-oriented, with clear English communication skills.
• Able to stand for a full shift.
• Calm and steady in a fast-paced setting.
• Flexible availability, including weekends and holidays, based on ship schedules.
• TWIC card required.

Responsibilities

• Greet guests warmly and answer their questions.
• Check cruise documents and photo ID.
• Check guests in on our computer system.
• Direct guests through check-in, security, customs, and luggage areas.
• Help guests find luggage and complete lost luggage forms.
• Welcome VIP guests and sign in visitors.
• Set up and tidy your work area each day.
• Assist with directional duties, wheelchair assistance, and greeting guests as needed.

Skills

Customer service experience

Computer literacy

Clear English communication

Stand for a full shift

Calm under pressure

Flexible availability

Job description

Concord Shore Services is seeking a Guest Port Services Agent to welcome cruise guests at the Concord Shore terminals in New Orleans, LA and Mobile, AL. This part-time, year-round role supports smooth boarding and return experiences, handling check-in, ID verification, luggage, and VIP sign-ins with Gulf Coast hospitality.

You will work in a fast-paced environment, greet guests, assist with directions, and maintain an organized work area each day.