Part-Time Cruise Terminal Guest Services Agent

SMS International Shore Operations

Jacksonville (FL)

On-site

USD 19,000 - 26,000

Part time

9 days ago

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Benefits offered by this job

TWIC reimbursement

Part-time schedule

Job summary

SMS International Shore Operations is seeking friendly, energetic individuals to assist cruise guests at the Jacksonville Cruise Terminal. This part-time role offers weekday and weekend schedules in a fast-paced environment, with emphasis on guest services, check-in procedures and terminal guidance.

Responsibilities include greeting guests, directing lines, assisting with wheelchairs, handling luggage documentation and coordinating transfers as needed, while maintaining a professional image and

Qualifications

High School Diploma or equivalent.
Minimum of one-year experience in a customer service/logistics environment, preferably in travel.
Strong English communication and basic computer/navigation skills are required.

Responsibilities

Guide guests through the terminal, directing them to check-in areas, gates and services.
Answer questions accurately and politely, providing boarding and sailing information.
Escort guests needing wheelchair assistance during embarkation and debarkation.
Assist with locating luggage and completing lost luggage forms as needed.
Review and verify travel documents for check-in.
Input guest travel information into the registration system and issue stateroom keys.

Skills

Customer service

Computer skills

English proficiency

Multitasking

Education

High School Diploma

Job description

Responsibilities include greeting guests, directing lines, assisting with wheelchairs, handling luggage documentation and coordinating transfers as needed, while maintaining a professional image and

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